Follow Up a Quote Without Chasing

A quote needs a clear next step. Follow up to answer a question or arrange the work, rather than repeatedly asking whether the customer has decided.

Send something easy to assess

State the scope, exclusions, price, VAT position, validity and likely timing. Explain how the customer can accept and how payment works. Tell them when to expect the quote if it cannot be sent straight away.

Use a short first follow-up

“Hi [name], did the quote for [work] reach you? Let me know if you would like anything explained or want to discuss a date.”

Choose timing that fits the job and any discussion you already had. An urgent repair and a project planned for next spring do not need the same follow-up schedule.

Close the loop once

“I'm planning the diary for [period]. Are you still considering the work? No problem if plans have changed.”

If there is no reply after an appropriate final contact, stop chasing. Do not promise to hold a slot indefinitely or invent scarcity.

Learn from lost quotes

If a customer says no, ask once whether it was the price, timing or a change of plan. Use the answer on your next quote. Do not offer a discount before you know what stopped the booking.

Updated 27 October 2026 · Report a factual error