Get Invoices Paid with Less Chasing

Put the agreed amount, due date and payment details on the invoice, then send it while the job is still fresh.

Get the billing details before starting

Confirm the price or charging basis, VAT position and payment stages with the scope. For a business customer, ask which email and purchase-order reference accounts needs. Agree any materials deposit before ordering.

Use one clear reminder

“Hi [name], invoice [number] for £[amount] was due on [date]. Have you received it, and when should I expect payment?”

Attach the invoice again. Keep the reply in the same email or message thread so the next conversation has the details.

Find out what is holding it up

If the customer disputes the work or amount, ask which part and check the agreed scope. If accounts is missing a reference, supply it. Agree the next action and date rather than sending the same reminder repeatedly.

Check before adding charges

Commercial late-payment rules concern business debts. Customer invoices have different rules. Check the contract and applicable guidance, and get advice on a disputed debt before escalating.

Updated 27 October 2026 · Report a factual error